Forget the outdated concept of room service and embrace the newest trend in the hospitality industry: the hotel pantry. The pantry is available to meets the needs of your guests when they are looking...
After adding up the the costs of advertising, marketing, and sales people used to attract new customers, it is easy to see that obtaining new customers costs much more than keeping your current...
A recent article by USA Today discusses an alternative to hotel room service: groceries. The popularity of grocery delivery services is increasing significantly among extended-stay hotels, but even...
The most consistent factor that goes into continuous guest loyalty is perceived quality. According to recent studies, guest perception of the value provided by hotel management is down in the United...
Besides just the hiring and training of new waitstaff and dealing with the stress of bills and permits, opening a new restaurant comes with a large amount of decisions that need to be made. One of...
Every restaurant owner battles with rising food and beverage costs. According to a recent article by Drew Sandholm on CNBC.com, “From beef, chicken and pork to coffee, it seems food prices across the...
As a restaurant operator, when you have loyal customers, it’s essential to do all that you can to ensure that those guests continue to return. In order to accomplish this, you must understand what...
