The Difference Between Cost vs Price
A smart manager understands that cost of a product is not the same as the price the company will eventually pay for it. This is about understanding the fine line between quality and value offered vs....
The Changing Role of Technology in Supply Chain Management
Technology has had a huge impact on the way hoteliers and others in the hospitality industry approach supply chain management. Thanks to new innovations in customer data and inventory tracking,...
Purchasing–You Don’t Have To Do It Alone
Owners and operators are hampered by being “small fish” in a big purchasing pond, lacking the collective buying clout required to be able to negotiate the best prices. They’re discovering that...
5 Habits of Successful Companies
It’s important to think about what makes companies successful so that you can see how your own business compares. What do you need to improve? What are you doing well? In today’s post, we’ll take a...
5 Customer Service Mistakes to Avoid
As a business in the hospitality industry, you know that one of the most important items that you provide is superior customer service. In the competitive world of hospitality, the level of customer...
How to Provide Superior Customer Service
As a business in the lodging industry, you are well aware of the importance of providing excellent customer service. While you may already be offering great service, it’s a good idea to review some...
A Fresh Take on Purchasing
This combination of unpredictable external factors and evolving customer demands are creating problems for hospitality professionals. Food service operators need to stay aware of consumer preferences...